FAQ

Do you ship to my country?

Yes we ship worldwide. 

Why is it showing a different price at the checkout?

I am located in Australia so the final transaction will be in Australian Dollars (this is the last amount you are seeing before checking out - you will note it will have the letters 'AUD' before the price). However, don't worry, the price you saw in your currency is the price you will be charged as that is what the current exchange rate is.

Where is my order?

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have accidentally ended up there. 

Can I cancel or make changes to my order?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. Orders are processed very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact my customer care email (within the hour) at info@ourfavouritethings.com.au with your change/cancellation request details included in the email. This will minimise the processing delay with your order due to the changes being made.

Can I cancel my order without being charged?

All orders that have been cancelled before being shipped will be refunded via the payment method you chose throughout the checkout process. Unfortunately, we are not able to cancel an order after it has already been shipped.

Can I track my order?

Yes, once your order is dispatched, you should received an email with your tracking number and a link to track it.

The tracking number for my order isn’t showing any more tracking updates. Where is it? 

Please allow time for your parcel to be processed through your countries customs department before you can expect further tracking updates to appear when you track it online. Please contact your local post office for further details if you would like more information on your parcel's status. See more information in my Shipping & Returns section.

My item does not fit, can I return it?

 

Can I return a sale item?

There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only.

Do you have a retail store?

Currently we only have our online store.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, PayPal e-cheque & AfterPay. Sorry we do not accept Cash On Arrival.

What is AfterPay (Australian customers only)

All information regarding AfterPay can be viewed directly on the AfterPay website at the link below.

https://www.afterpay.com.au/faqs/